Frequently Asked Questions

Last Updated: June 25th, 2024.

Table of Contents

What is therapini and how is it different from other mental health apps?

Answer: therapini is a mental health app that allows users to engage in audio or text messages with an AI therapist, leveraging the expertise of real therapists for guidance and support. Unlike other apps, therapini offers both real-time audio and text conversations with an advanced AI therapist, ensuring a more personalized and dynamic user experience.

What type of data does therapini collect from me?

Answer: therapini collects a limited amount of personal and conversational data to deliver a personalized AI therapy experience. Here's a breakdown of the data collected and how it's used:

  • Personal Information:
    • Name, Email Address, and Photo: These are collected when you log in using your Google or Apple credentials. You have the option to change your name or photo anytime via the settings.
  • Conversational Data:
    • Audio Messages: All audio messages are automatically deleted after being processed.
    • Text Messages: These are securely stored in our databases to enhance your therapy experience. The data helps in tailoring the AI responses to better suit your needs.
  • Mindfulness Data:
    • Emotional Journey: Your daily moods are stored securely in our databases everyday. You can always erase your emotional journey from the settings page.
    • Personal Journal: These are securely stored in our databases to enhance your mental wellness. You can always delete any journal entry as you please.
    • Breathing Exercises, Meditation Practices and, Bedtime Stories: No data is collected from these Mindfulness activities.
  • Data Management:
    • Deletion: You have the option to erase your conversational history at any time through the settings, ensuring you have control over your data.

How does therapini personalize the therapy experience for me?

Answer: therapini enhances your therapy experience by intelligently analyzing your chat interactions. With each conversation, it gains a better understanding of your needs, enabling it to offer a more personalized therapy experience. If desired, you have the option to erase your chat history, resetting the AI therapist's understanding and starting afresh.

Is my data and conversation with the AI confidential?

Answer: Yes, your privacy is our top priority. Conversations with our AI therapist are encrypted in transit and never shared. For detailed information, please refer to our Privacy Policy.

Does therapini share anonymized data for research or other purposes?

Answer: No, we prioritize user privacy and do not share any of your conversation history, anonymized or otherwise, for external research or other third-party purposes.

How does the "Gift 1 Hour Therapy" Promotional Feature Work?

Answer: The Gift 1 Hour Therapy promotion is an inclusive initiative that allows all users of our platform, whether subscribed or unsubscribed, to share the gift of therapy. By using a unique invitation link, participants can gift and receive one (1) hour of complimentary therapy. To claim this offer, recipients must sign up through the provided link. Once registered, both the sender and the recipient are credited with an hour of free therapy. Users can send multiple invitations but can only claim up to ten (10) hours of free therapy in total, ensuring fair distribution. This promotion aims to enhance access to mental health support and encourage the sharing of wellness benefits within our community, all while respecting user privacy and limiting the use of collected data to this promotion alone. How does the "Gift 1 Hour Therapy" Promotional Feature Work?

How does the AI in therapini work and how frequently is it updated?

Answer: therapini utilizes advanced artificial intelligence models based on therapeutic principles and mental health knowledge. While it doesn't replace human therapists, it provides immediate and flexible guidance. We continuously work on refining and improving our AI models, rolling out updates periodically for the best user experience.

If I'm feeling suicidal or in crisis, what should I do?

Answer: If you're in crisis or need immediate help, please contact emergency services or a mental health professional immediately. therapini is not equipped to handle emergencies. therapini also has moderation enabled to prevent sensitive topics to be discussed. therapini will immediately stop conversing with you and prompt you to call your national suicidal helpline or emergency services. For more information, please see "Which topics am I allowed to talk about on therapini?" in the FAQs page.

Can therapini diagnose or treat specific mental health conditions, and is it a replacement for traditional therapy?

Answer: therapini provides guidance and support but does not diagnose or treat specific conditions. While it offers insights and assistance, it's not a substitute for traditional therapy. If you have serious concerns about your mental health or are in crisis, it's crucial to consult a licensed mental health professional or emergency services. therapini does not collect any individual's medical records nor any individually identifiable health information and as such is not required to be HIPAA compliant.

Who is eligible to use therapini, and are there age restrictions?

Answer: therapini is intended for individuals aged 18 and older. Users between the ages of 13 and 18 require verbal or written parental consent before using therapini, as outlined in our Terms of Service and Privacy Policy. therapini is not designed for users under 13 under any circumstance.

What type of therapy does therapini specialize at?

Answer: therapini specializes in over 20 therapy categories ideal for people seeking conversational therapy support. Here's a list of most of the therapy categories therapini specializes at:

  • PTSD (Post-Traumatic Stress Disorder): PTSD is a mental health condition triggered by experiencing or witnessing a terrifying event. Symptoms may include flashbacks, nightmares, severe anxiety, and uncontrollable thoughts about the event.
  • Relationship Issues: This refers to problems in interactions with others, often focusing on romantic relationships. Issues may include communication problems, trust issues, infidelity, and emotional intimacy difficulties.
  • Depression: A common mental health disorder characterized by persistent sadness, loss of interest or pleasure in activities, feelings of guilt or low self-worth, disturbed sleep or appetite, low energy, and poor concentration.
  • Eating Disorders: These are serious conditions related to persistent eating behaviors that negatively impact health, emotions, and the ability to function in important areas of life. Common types include anorexia nervosa, bulimia nervosa, and binge-eating disorder.
  • Anxiety: This refers to a persistent and excessive worry that interferes with daily activities. Common symptoms include feeling restless, wound-up, or on-edge, being easily fatigued, having difficulty concentrating, experiencing muscle tension, and having sleep problems.
  • Personality Disorders: These are a group of mental illnesses characterized by long-term patterns of behavior, cognition, and inner experience, that deviate markedly from the expectations of the individual's culture.
  • Multicultural Counselling: This is a type of therapy that recognizes and addresses the unique challenges and biases that can come from a client's racial or ethnic background, religion, gender identity, sexual orientation, socioeconomic status, or other cultural factors.
  • ADHD (Attention-Deficit/Hyperactivity Disorder): A chronic condition including attention difficulty, hyperactivity, and impulsiveness. ADHD often begins in childhood and can persist into adulthood.
  • OCD (Obsessive-Compulsive Disorder): A common, chronic, and long-lasting disorder in which a person has uncontrollable, reoccurring thoughts (obsessions) and behaviors (compulsions) that they feel the urge to repeat over and over.
  • Self-esteem Issues: Refers to the general opinion a person has about their own self. Low self-esteem can manifest in a variety of ways, including feelings of inadequacy, negative self-talk, and an inability to handle criticism.
  • Grief & Loss: This involves the emotional and psychological response to loss, which can include feelings of sadness, anger, guilt, and despair following the death of a loved one or other significant losses.
  • Bipolar Disorder: A disorder associated with episodes of mood swings ranging from depressive lows to manic highs. The exact cause of bipolar disorder isn't known, but a combination of genetics, environment, and altered brain structure and chemistry may play a role.
  • Borderline Personality Disorder: A mental health disorder that impacts the way you think and feel about yourself and others, causing problems functioning in everyday life. It includes self-image issues, difficulty managing emotions and behavior, and a pattern of unstable relationships.
  • Social Anxiety Disorder: A chronic mental health condition in which social interactions cause irrational anxiety. For people with social anxiety disorder, everyday social interactions cause significant anxiety, fear, self-consciousness, and embarrassment.
  • Postpartum Depression: A complex mix of physical, emotional, and behavioral changes that happen in some women after giving birth. It's a form of major depression that's linked to hormonal changes after childbirth.
  • Stress & Coping Issues: These involve the psychological and physical responses to life's demands and pressures. Coping issues can manifest as difficulty in handling stress in healthy ways, leading to negative impacts on mental and physical health.
  • Autism Spectrum Disorders: A range of conditions characterized by challenges with social skills, repetitive behaviors, speech and nonverbal communication, as well as by unique strengths and differences.
  • Sexual Disorders: These refer to a problem that prevents the individual or couple from experiencing satisfaction from sexual activity. Common types include sexual dysfunction, paraphilic disorders, and gender dysphoria.
  • Parenting: Involves the challenges and stresses related to raising children. Parenting issues can include coping with the demands of child-rearing, balancing work and family, and dealing with the emotional and behavioral problems of children.
  • LGBTQ Issues: These encompass a range of challenges faced by individuals who identify as lesbian, gay, bisexual, transgender, queer, or questioning. Issues may include dealing with discrimination, coming out, relationship dynamics, and mental health concerns specific to the LGBTQ community.

Which topics am I allowed to talk about on therapini?

We allow all topics to be discussed on therapini except the following:

  • Engaging in or promoting any illegal activities.
  • Child Sexual Abuse Material (CSAM) or content that exploits or harms children. We take this matter very seriously and will report any such cases to the appropriate authorities.
  • Expressing, inciting, or promoting hate based on identity, or any content intended to harass, threaten, or bully an individual.
  • Promoting or glorifying violence, or celebrating the suffering or humiliation of others.
  • Code intended to disrupt, damage, or gain unauthorized access to computer systems, such as malware or cyberattacks.
  • High-risk physical harm topics, including weapons development, military matters, warfare, and the operation of critical infrastructure in sectors like energy, transportation, and water.
  • Suicide, self-harm, cutting, or eating disorders.
  • High risk of economic harm topics, such as multi-level marketing, gambling, payday lending, or fraudulent or deceptive schemes.
  • Misuse of our service, including actions that contravene our policies, like scams, plagiarism, or academic dishonesty.
  • Disinformation, spam, or promoting pseudo-pharmaceuticals.
  • Content meant to arouse sexual excitement, including descriptions of sexual activity, promotion of sexual services (excluding sex education and wellness), erotic chat, and pornography.
  • Extensive political discussions, creating political campaign materials, or lobbying.
  • Violating an individual's privacy, including tracking, unauthorized facial recognition, or the use of biometrics for identification without consent.
  • Seeking tailored legal or financial advice, as our AI therapy app is not designed for these purposes.
  • Reliance on our app for diagnostic or treatment services for serious medical conditions. We do not provide information on health conditions or cures. In cases of serious medical conditions, seek professional help immediately.
  • Topics related to law enforcement, criminal justice, migration, or asylum, as these are beyond the scope of our service.

How much does therapini cost?

Answer: therapini offers 15 minutes of therapy for free for all new users. therapini offers various pricing plans available for monthly subscriptions after the free 15 minutes therapy session. therapini's prices may vary from various countries and regions. As such, please visit the pricing plan section within the app or check for our prices on the Apple AppStore or Google PlayStore.

Does therapini take health insurance?

Answer: Currently, therapini doesn't support any payments via health insurance. Our plans are 97% cheaper than traditional therapy so it's extremely affordable without insurance.

Does therapini offer support in multiple languages?

Answer: Currently, therapini primarily operates in English. We are constantly working to expand our linguistic capabilities, so stay tuned for future updates!

Does therapini require a constant internet connection?

Answer: Yes, to communicate with the AI therapist in real-time, a stable internet connection is required.

Can I access therapini from multiple devices?

Answer: Yes, you can log into your therapini account from any IOS or Android device. However, ensure you're logged out from public devices to maintain privacy.

How can I upgrade or downgrade my subscription?

Answer:

All our payments and subscriptions are managed by the App Store (for iOS users) and Google Play Store (for Android users). You can easily upgrade or downgrade your subscription directly from these platforms. Here's how:

  1. For iOS Users:
    • Open the App Store app on your device.
    • Tap on your profile icon in the top right corner.
    • Tap on Subscriptions.
    • Find and select the therapini subscription.
    • From here, you can choose to upgrade or downgrade your subscription as desired.
    • If you choose to cancel, you can resubscribe to a different plan directly from the therapini app after your current billing cycle ends.
  2. For Android Users:
    • Open the Google Play Store app on your device.
    • Tap the menu icon (☰) and choose Subscriptions.
    • Find and select the therapini subscription.
    • From here, you can choose to upgrade or downgrade your subscription as desired.
    • If you choose to cancel, you can resubscribe to a different plan directly from the therapini app after your current billing cycle ends.

Please remember that any changes will take effect at the end of your current billing cycle. You'll retain access to the features of your current plan until that time.

How can I update my payment details or cancel my subscription?

Answer: All our payments and subscriptions are managed by the App Store (for iOS users) and Google Play Store (for Android users). To update your payment details or manage your subscription, please follow these steps:

  1. For iOS Users:
    • Open the App Store app on your device.
    • Tap on your profile icon located in the top right corner.
    • Choose Apple ID, then tap View Apple ID and sign in if requested.
    • Scroll down and select Payment & Shipping to update payment details.
    • For managing your subscription, tap on Subscriptions.
    • Find and select the therapini subscription. Here you can change your subscription or select Cancel Subscription to cancel.
  2. For Android Users:
    • Open the Google Play Store app on your device.
    • Tap the menu icon (☰) on the top left and choose Payments & subscriptions.
    • Then select Payment methods to update payment details.
    • For managing your subscription, tap Subscriptions.
    • Find and select the therapini subscription. Here you can change your subscription or select Cancel Subscription to cancel.

Please remember, any changes you make will take effect at the end of your current billing cycle.

How can I contact customer support if I face issues with the app?

Answer: Please reach out to us at [email protected], and our support team will assist you promptly.

Can I delete my account?

Answer: Yes, you can permanently delete your account by going to Settings. Please be aware that deleting your account will erase all of your data. If you have already deleted the app from your device and still want to delete your account, please email us at [email protected] with the app associated email account with a subject DELETE MY ACCOUNT and we will verify & match your app-associated email with our records and subsequently delete your account permanently.

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Disclaimer: therapini is designed to provide support and promote mental well-being. therapini does not diagnose or treat specific mental health conditions, nor is it a substitute for professional medical advice, diagnosis, or treatment. For personalized diagnosis and treatment, it's imperative to consult a licensed mental health professional. In case of emergency, please contact your healthcare provider immediately. By using therapini, you acknowledge and understand these limitations. therapini complies with applicable data protection and privacy laws to ensure a secure user experience.