We all need a little support sometimes
Talk or text with an AI-powered therapist
Last Updated: April 20th, 2024.
therapini is a mental health therapy app where users can talk or text with an AI therapist for mental health support. By using, visiting, or interacting with therapini via its applications or websites, you agree to this Privacy Policy. This privacy policy is part of our Terms of Service.
therapini is a worldwide service owned and operated by Nunuworks, Inc. When we refer to therapini (“we”, “us, or “our”) in this policy, we refer to the therapini website, applications, and services only, not any other services owned or operated by Nunuworks, Inc. When we refer to users (or you), we mean all users and visitors of therapini.
By using therapini, you agree that the personal information that you provide directly to us, or that we collect through your use of the service, may be transferred to and stored in Canada or the United States and handled as described in this Policy.
This is information that you provide to us through various text fields, audio inputs, photo uploads, dropdown menus, buttons, personal journals, and emotional journey entries. These entries are solely for your personal use and remain accessible until you choose to delete them or clear your chat history, which will also remove your emotional journey entries. To delete personal journal entries, you need to select them specifically and delete them. We only store the information you provide to us directly or consent to us collecting while you use our service.
We may also collect information via service integrations if you consent to it. These service integrations can include your authentication details with your device OS (such as Google or Apple Login).
A user is someone who interacts with the therapini website, or mobile app. As a user, you will make transactions using the AppStore's and PlayStore's in-app purchases. Please refer to the respective platforms for their Privacy Policies. At this time, therapini does not receive or store your full card number. Payment processors may provide us with a token that represents your account, your card's expiration date, card type, and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they may also provide us with that information.
We collect and process information about every user of therapini.
We collect information automatically as you navigate therapini or through our third-party analytics providers. This analytics service collects information regarding page loads, logins, and logouts to help us understand user behaviors and improve our services accordingly. The data collected includes the page you're visiting within our application or website and unique user identifiers to track individual user interactions across sessions. We may also store usage information such as the type of device you use to access therapini, your operating system, browser type, IP address, and device ID, your location from your IP address, and your payment card.
We utilize Google Analytics, a service provided by Google, Inc., to gather information about how users engage with our website and application. Here is an example of the information we collect and how we process it:
We have configured Google Analytics in a way that ensures your privacy is respected, and no personal information other than the events mentioned above and the unique user identifier (when logged in) is shared with Google Analytics. This information helps us analyze the usage of our platform to enhance its performance and user experience.
Please note that Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate the usage of our site and application for its own purposes, in accordance with its privacy policy.
We use Cookies on our website to collect information through Google Analytics to understand your use of therapini. The information collected is solely related to page load tracking within our application or website. We do not share any other data with Google Analytics or use other third-party services for any additional data collection. Although cookies are not strictly necessary for therapini to function, they help provide a better user experience. If you choose to delete or block certain cookies, some features of therapini may not work as intended. Our website uses Google Analytics cookies to collect aggregate data about website usage and to track user interactions as described in the “Third-Party Analytics” section above. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We process your information to:
We never sell your information to third parties. We will only share data with third parties, under the following circumstances:
When you create a therapini account, you can integrate your account with other authenticated services such as Google or Apple, and we will collect and store some information from those services, such as:
Note that none of these details are shared with any other users on therapini. They are solely used to provide you the best therapy experience and customer service.
A user's conversations are always kept private. All payment information is kept private when you pay for therapini's services.
Our Gift 1 Hour Therapy promotional feature for gifting 1 hour of free therapy and receiving 1 hour of free therapy back exemplifies our commitment to making mental health support more accessible. Participation in this promotion is voluntary, allowing both unsubscribed and subscribed users to benefit from it. We handle any data collected through this process with the utmost respect for your privacy, ensuring it is not shared or used beyond the scope of this promotion. This approach reflects our dedication to privacy, allowing you to freely explore and benefit from our services.
By agreeing to our Terms of Service, you expressly agree that therapini may:
We will never sell your information to third parties for marketing purposes.
You can access and update the information associated with your account on your settings pages.
You may self-initiate a deletion of your account directly via our mobile application by going to your Settings. Please be aware that this is a final act and cannot be reversed.
Users maintain a passwordless account with therapini. To log in or sign up, you can either Sign in with Google or Apple. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your therapini account this way.
If we are unable to verify your request, then for your protection, we reserve the right to deny the request.
therapini is an international service that complies with the General Data Protection Regulation (GDPR) for our users based in the European Union. We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notifications and users' consent, which our users may revoke at any time.
therapini is responsible for the processing of personal information it receives or subsequently transfers to a third party acting as an agent on therapini's behalf. therapini is subject to the regulatory enforcement powers of the Canada Competition Bureau.
therapini is an international service and as such, we are also subject to the California Consumer Privacy Act for our users based in California. therapini provides California residents, and all users, the right to view or access their information via the application's various features. All users also have the right to submit a request for deletion of information by going to their settings.
Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) or under the California Online Privacy Protection Act (CalOPPA) regarding data that therapini controls as a Data Controller as defined under the GDPR, including:
You can exercise rights over your data on therapini in the following ways:
If you are unable to log into your account and are unable to recover your account, then you may reach out to us at [email protected]. We reserve the right to decline your access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.
If you have privacy concerns or questions, you can contact our Data Protection Officer (DPO) via email at [email protected].
You may designate an authorized agent to request on your behalf. To designate an authorized agent to request on your behalf, you must provide a valid power of attorney, the requester's valid government ID, and the authorized agent's valid government ID. Please contact [email protected] with your request. To protect your information from account takeover, we may decline access to or recovery of your account at our discretion.
We do not discriminate against users who exercise their privacy rights.
Upon deletion of your account, we do not retain any account information, chat history, or any other data associated with your account in our databases or servers. However, we do retain anonymized usage data within Google Analytics for analytical purposes. This data is anonymized and cannot be linked back to individual users. The retention of anonymized data in Google Analytics adheres to Google's data retention policies.
The security of your personal information is important to us and we follow the most up-to-date industry standards to protect it.
therapini is designed for individuals 18 and older. Users aged 13-18 require verbal or written parental consent to use our service. Our service is not suitable for anyone under 13. As we cannot reliably verify our user's age technically, we rely on users to comply with these age restrictions. By using therapini, users affirm they are over 18 or have obtained the necessary parental consent if aged 13-18. For any concerns regarding age verification or parental consent, contact us at [email protected].
If you suspect a child under 13 has provided personal information to therapini, please email us at [email protected]. We will investigate and, if necessary, remove that account and all of their information from our systems as swiftly as possible.
We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email or text in advance of the changes coming into effect. Continuing to use therapini after a change to this policy means you accept the new policy. If you have any questions, please email [email protected].
Talk or text with an AI-powered therapist
Disclaimer: therapini is designed to provide support and promote mental well-being. therapini does not diagnose or treat specific mental health conditions, nor is it a substitute for professional medical advice, diagnosis, or treatment. For personalized diagnosis and treatment, it's imperative to consult a licensed mental health professional. In case of emergency, please contact your healthcare provider immediately. By using therapini, you acknowledge and understand these limitations. therapini complies with applicable data protection and privacy laws to ensure a secure user experience.